Frequently Asked Questions

Pricing, campaign set-up, how-to, privacy and security

20 articles in this collection
Written by Brad Dowhaniuk and Rodrigo Ramos

What are the next steps?

I've received a sample campaign...now what?

Written by Brad Dowhaniuk
Updated over a week ago

Pricing

How much does 99Pledges cost?

99Pledges is now FREE [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

When will we get paid? How do we request payment?

We process payment within 1 business day of your check request [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

Are there fees on cash/checks entered online?

No. There are no fees on cash/checks [click to learn how to enter online].

Written by Brad Dowhaniuk
Updated over a week ago

Campaign Set-up

Can you add my participants for me?

Yes [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

How do I upload a participant image?

Uploading a personal image

Written by Brad Dowhaniuk
Updated over a week ago

Do we need parent emails?

No, but you'll raise a lot more money with them [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

Why do you need emails?

You'll raise a lot more money [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

Do participants receive email reminders?

Email reminders increase donations by up to 30%.

Written by Brad Dowhaniuk
Updated over a week ago

What if we can't get participant emails?

We have other options [click fore more details].

Written by Brad Dowhaniuk
Updated over a week ago

Are participant goals required?

No, participant goals are not required. Simply set the goal to $0.

Written by Brad Dowhaniuk
Updated over a week ago

Can participants change their image?

Yes [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

Why is having a page per participant better?

Grandma is more likely to donate to Sally [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

Should I get parent permission?

Some do using an "opt-out" approach [click for an example].

Written by Brad Dowhaniuk
Updated over a week ago

How To

How do we enter cash/checks?

You can enter cash/checks for free [click to learn how].

Written by Brad Dowhaniuk
Updated over a week ago

How do you enter results?

Results can be entered from the "Groups & Participants" tab in the admin account [click to learn how].

Written by Brad Dowhaniuk
Updated over a week ago

How do we change the participant goal?

Hover over the name in the groups and participants tab [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

Privacy and Security

Are my emails safe?

Yes. We do not market to or sell your information [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

Is credit card information secure?

Yes, we use a Level 1 PCI DSS compliant service provider [click for more details].

Written by Brad Dowhaniuk
Updated over a week ago

Donors

Why was my PayPal donation declined?

Troubleshooting tips

Written by Rodrigo Ramos
Updated over a week ago