Submitting payment info occurs at the end of the fundraiser. You will only enter banking info/mailing address once your fundraiser closes.
When will we get paid?
Fundraisers close at 11:59pm (midnight) on your set End Date and set timezone. You can select your desired time zone in the Edit Details tab by clicking "change time zone".
You can manually close a fundraiser at any time: Learn more here.
You can also extend a fundraiser at any time as long as you have not requested payment.
Once closed, you'll be prompted to request payment where you'll enter your payee information.
If you don't see the request payment button, then that means you need to enter the results for participants. This is necessary so that the system can charge any performance-based pledges. Please click here: How to Enter Results
We will then initiate payment within 1 business day. There are two options for requesting payment.
Bank Direct Deposit: takes 1-4 business days (recommended)
Check via USPS Mail: takes 7 to 10 business days
Note: The delivery time for checks can be affected by holidays, weather conditions, and other typical delays to mail. We always recommend direct deposit, however, keep in mind that delivery time can also be delayed for a variety of reasons.
*There is no additional charge for requesting direct deposit or payment via check - it is free whichever option you choose!
The "request payment" button will appear in the Edit Fundraiser page when your fundraiser has ended and you've entered results (if applicable):
Tags: How do we request payment? , Banking